ASK US ANYTHING

FREQUENTLY ASKED QUESTIONS

Can I book an activity on behalf of someone else?

Yes. Just be sure to provide their details when finalizing your booking details to make a booking on behalf of your family and friends.

When will I receive my booking confirmation?

This depends on the policy of your activity.
● For fun escapes with instant confirmation: You will receive your booking confirmation email within 5 minutes of making your booking.
● fun escapes without instant confirmation: You will receive your booking confirmation within 24-48 hours of making your booking. Check the package details > Confirmation section of your booking/activity page for the booking confirmation time for your activity.

How can I cancel/refund my booking?

Check your fun escapes cancellation policy.
1. If your fun escapes offers free cancellation. You will then receive an email confirming
that your booking has been canceled.
2. If your fun escapes has a no cancellation policy
● No cancellation/refunds will be provided for this fun escape. We apologize for any inconvenience caused.
Notes:
● No refunds will be provided after you have successfully completed your booking/fun escape.
● If you need to contact Customer Support for help canceling your booking, please provide us with the following information to help us resolve your inquiry more quickly.
● Full name (the same name used for the booking)
● Activity name
● Any relevant supporting documents to validate your cancellation requests

How can I pay?

We have provided multiple payment options that you can choose from. Please settle your bill conveniently online here
To book a tour on Exploraholics, simply:
1. Browse through our available tours on our website
2. Select the packages you’d like to purchase
3. Fill in your details
4. Make your payment
All that’s left to do is wait for your booking to be confirmed.